Shipping Policy

International Shipping Policy for Kieslect Products in Egypt

Last Updated: October 28, 2025

1. Introduction

We at Kieslect, the leading smartwatch brand, are committed to providing fast and reliable international shipping service to our customers in Egypt. This policy applies to all orders shipped from our Shopify website to all parts of Egypt via international shipping.

2. Delivery Zones

  • We ship to all regions of Egypt, including Cairo, Alexandria, Giza, Suez, Luxor, and all other governorates.
  • We do not ship to PO Boxes; please provide a complete delivery address (including apartment or building number).

3. Shipping Costs

Free Shipping

  • All orders valued at USD 100 (approximately EGP 3,750*) or more qualify for free shipping to all parts of Egypt.

Standard Shipping Fees

  • For orders less than USD 100 (less than EGP 3,750), standard shipping fees are USD 10 (approximately EGP 375*) for all regions of Egypt.
    • Estimated exchange rate: 1 USD = 37.5 EGP (may vary depending on the current exchange rate).

Express Delivery

  • For orders requiring expedited delivery, you can choose "DHL Express" or "Aramex" (based on availability).
  • Express shipping cost: Starts from EGP 350 (varies by weight and region).
  • Delivery time: 1-3 business days (after processing is complete).

4. Estimated Delivery Times

Standard Shipping

  • Cairo and Giza: 3-5 business days
  • Alexandria, Suez, and Mansoura: 5-7 business days
  • Other Governorates: 7-10 business days

Express Delivery

  • 1-3 business days (after processing is complete).

Important Notes:

  • Delivery times begin from the date of processing completion (which typically takes 1-2 business days).
  • Shipments may be delayed during peak periods (such as holidays or shopping seasons).
  • If the product is out of stock, we will inform you of the new availability date.

5. How to Track Your Order

  • Once your order is shipped, we will send you a Tracking Number via email or SMS.
  • You can track your shipment through:
    • Our website: Visit the "Track Order" page and enter your tracking number.
    • The shipping carrier's website (e.g., DHL, Aramex, or Bosta).

6. Customs Duties and Taxes

  • All orders shipped to Egypt are subject to Egyptian customs laws.
  • Customs duties or additional taxes may be imposed upon receipt of the order (based on the product's value).
  • Kieslect is not responsible for any customs duties or additional taxes; the customer is responsible for paying them upon delivery.
  • We recommend checking local customs laws before making a purchase.

7. Shipping Policy for Custom or Large-Sized Products

  • Some products (such as large or custom packages) may be subject to additional shipping fees.
  • We will inform you of any additional costs before completing the order.

8. Contact Us

If you have any questions or concerns about our shipping policy, you can contact us via:

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices or local legal requirements. We will notify you via email or a notice on the website if significant changes occur.

Last Updated: October 28, 2025

This policy is written in simple and understandable language for the Egyptian public and complies with e-commerce laws in Egypt.
The estimated exchange rate (1 USD = 37.5 EGP) is subject to change based on the current exchange rate.