Warranty Policy

Warranty Policy for Kieslect Products in Egypt

Last updated: October 28, 2025

1. Introduction

We at Kieslect, a leading brand in smartwatches, are committed to providing high-quality products and excellent after-sales service to our customers in Egypt. This warranty policy covers all Kieslect products (smartwatches and accessories) purchased through our independent Shopify website or through our authorized partners in Egypt.

2. Warranty Period

  • Smartwatches: 12 months (one year) from the date of purchase.
  • Accessories (such as cables and chargers): 6 months from the date of purchase.

The warranty period applies only to original products purchased from authorized sources.

3. What the Warranty Covers

This warranty policy covers manufacturing defects in the product, including:

  • Screen malfunctions (e.g., unresponsiveness or black lines).
  • Battery issues (e.g., slow charging or rapid draining).
  • Internal hardware defects (e.g., failure to sync with phone or operating system errors).
  • Material defects (e.g., a broken watch strap due to a manufacturing defect).

4. What the Warranty Does Not Cover

This warranty policy does not cover:

  • Damage caused by improper use (e.g., dropping or water exposure without IP68 rating).
  • Damage resulting from unauthorized modifications (e.g., opening the watch or changing firmware).
  • Normal wear and tear (e.g., screen scratches or watch strap deterioration due to normal use).
  • Damage resulting from external accidents (e.g., fire or theft).
  • Products purchased from unauthorized sources (e.g., fake websites or unofficial sellers).

5. How to Claim Warranty

Steps for Warranty Claim in Egypt:

  1. Ensure the product is covered by warranty (refer to warranty period and conditions).
  2. Document the issue (e.g., photos or video demonstrating the defect).
  3. Contact customer support team via:
    • Email: support@kieslect.com
    • Phone: +20 123 456 7890 (Customer Support Line in Egypt)
    • WhatsApp: +20 123 456 7890
  4. Send the product to the authorized service center (we will provide the address after verifying the claim).
  5. Await technical evaluation (this may take 3 to 7 business days).
  6. Product will be either repaired or replaced (depending on the condition).

Required Documents:

  • Original purchase invoice (required to verify purchase date).
  • Order number (if purchased from our website).
  • Photos or video of the issue (to facilitate the evaluation process).

6. Repair or Replacement Options

  • If the defect is due to a manufacturing fault, we will:
    • Repair the product free of charge (if possible).
    • Replace it with a new product (if repair is not possible).
  • If the defect is due to improper use, we may offer a paid repair service.

7. Return Policy During Warranty Period

  • If the product is replaced due to a manufacturing defect, the new warranty period begins from the date of replacement.
  • If the product is repaired, the remaining warranty on the original product remains valid.

8. International Warranty (for Products Purchased Outside Egypt)

  • If the product was purchased outside Egypt and you require warranty service in Egypt, please contact us first to determine service eligibility.
  • Additional shipping or handling fees may apply if there is no authorized service center in your country.

9. Contact Us

If you have questions or concerns about the warranty policy, you can contact us via:

  • Email: support@kieslect.com
  • Phone: +20 123 456 7890 (Customer Support Line in Egypt)
  • WhatsApp: +20 123 456 7890
  • Authorized Service Center Address in Egypt: [Full Address in Cairo or Alexandria]

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices or local legal requirements. We will notify you via email or a website announcement of any significant changes.

Last updated: October 28, 2025

This policy is written in simple, understandable language for the Egyptian public and complies with consumer protection laws in Egypt.